Knowledgebase

Please select the operating system and app that you use. If you're not sure, it's likely the Mail App for your platform.

iPhone Mail App

1. Open the Settings app on your iPhone.
2. Scroll down and tap Passwords & Accounts (or Mail for newer iOS versions, then Accounts).
3. Find and select the Exchange account you wish to remove.
4. Tap Delete Account at the bottom and confirm the deletion.
5. To add a Microsoft365 account, go back to the Passwords & Accounts page and tap Add Account.
6. Select Microsoft Exchange and enter your email address and a description for the account.
7. Choose Sign In and enter your Microsoft365 credentials when prompted.
8. Follow the on-screen instructions to finish adding your account.

iPhone Outlook App

1. Open the Outlook app.
2. Tap your profile icon, then tap the gear icon for Settings.
3. Under Accounts, select the Exchange account you wish to remove.
4. Tap Delete Account and confirm.
5. To add a Microsoft365 account, tap Add Account from the settings menu.
6. Enter your Microsoft365 email address and tap Add Account.
7. Enter your password and follow the prompts to complete setup.

Android Mail App

1. Open the Email app.
2. Go to Settings and select the Exchange account you want to remove.
3. Tap Remove Account and confirm the removal.
4. To add a Microsoft365 account, return to the main Settings menu and select Add Account.
5. Choose Microsoft Exchange ActiveSync or Corporate.
6. Enter your Microsoft365 email and password, and follow the setup instructions.

Android Outlook App

1. Open the Outlook app.
2. Tap the menu icon (three lines), then the gear icon to access Settings.
3. Under Accounts, select the Exchange account and tap Delete Account.
4. To add a new account, tap Add Email Account at the main settings screen.
5. Enter your Microsoft365 email address and tap Continue.
6. Enter your password and follow the on-screen instructions to complete the addition.